Quality Executive / Quality Analyst

About the role

The Quality Executive is responsible for monitoring survey recordings and field audit activities to ensure compliance with quality standards, project requirements, and organizational objectives.

What you'll do

• Quality Monitoring & Audit Evaluation
• Monitor and evaluate survey recordings/interviews conducted by field teams against defined quality standards and project requirements
• Conduct regular quality audits to assess interviewer performance, adherence to questionnaires, and compliance with operational guidelines
• Identify quality gaps, process deviations, and compliance issues, and recommend corrective actions
• Maintain accurate audit records, quality reports, and performance trackers

What you need

• Any graduate