Quality Manager, Last Mile ACES - Quality

About the role

Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders - LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. The Last Mile ACES (Amazon Customer Excellence System) Quality team serves as the guardian of quality control and operational excellence within Amazon's last-mile delivery operations.

What you'll do

• Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations
• Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements
• Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority
• Deliver end-to-end continuous improvement programs, projects and initiatives
• Develop and produce metrics and reports leading to performance improvement

What you need

• 2–5 yrs of experience
• Last-mile delivery
• Performance management
• Lean
• SOP writing
• Learning and development
• Six Sigma
• Any graduate

Good to have

• Root cause analysis