Quality Specialist -Portuguese

About the role

The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization. Your solutions will impact our customers directly!

What you'll do

• Fluency in Brazilian Portuguese
• Minimum CEFR - B2+ / Bachelors in Language
• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from…
• Identify patterns emerging in the audits and contribute to process/program improvements
• Provide timely response to stakeholders on related tasks as per SOP and SLA

What you need

• 0.8–2 yrs of experience
• Excel
• SOP writing
• Last-mile delivery
• Any graduate

Good to have

• Logistics