RB - Cards: CC Regional Sales Manager - Sales Fulfilment

About the role

The Regional Sales Manager - Sales Fulfilment is responsible for end-to-end fulfilment of approved credit card sourcing outcomes across the assigned region. The role focuses on managing fulfilment teams and partners to ensure timely card issuance, activation, onboarding quality, TAT adherence, and customer experience, while ensuring compliance with process, risk, and operational standards.

What you'll do

• Own regional performance on login-to-issuance, activation, and first-spend metrics for credit cards
• Drive adherence to SLA/TAT benchmarks across fulfilment stages including documentation, verification, and card dispatch
• Identify and resolve fulfilment bottlenecks impacting business conversion or customer experience
• Manage fulfilment teams supporting branch, sales, digital, and outbound sourcing channels
• Work closely with Sales, Operations, Credit, Processing, Logistics, and Risk teams to ensure seamless handoffs

What you need

• 10–14 yrs of experience
• Sales
• MIS reporting
• KYC
• Underwriting
• Communication
• Any graduate