RB-LS:Service RM

About the role

The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank.� About the Role SKY Service Manager is responsible to manage SKY Segment mapped clients to ensure swift query handling, high level of client engagement and client delight.

What you'll do

• � Meeting Key Decision Makers (KDMs)/ SPOCs at key Corporates to strengthen the relationship and ensure seamless experience from overall banking perspective for their…
• � Tracking KDM account flagging as �VIP� for preferential Service levels at Service touch points and Relationship enhancement
• � Review of client complaints data to understand process gaps and identifying solutions to fix customer pain points
• � Proactive communication to Corporate KDMs/ SPOCs on bank-initiated punitive actions on their employee accounts
• � Individual is responsible for handling Management Desk complaints, tracking Service Level indicators such as Client Obsession and Net Promoter Score (NPS)

What you need

• 10–15 yrs of experience
• KYC
• Reporting
• AML
• Cross-selling
• Sales
• Compliance
• Any graduate

Good to have

• Statutory compliance
• Financial statements
• Internal audit