Reconciliation and Proofing Representative

About the role

The Rec & Proofing Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives.

What you'll do

• Responsible for daily/weekly/monthly reconciliation of ICG/GCG/Internal accounts of various products assigned by the team-head
• Follow up/Escalate with responsible business units on outstanding breaks according to internal procedure
• Respond to customer enquiries in a timely and professional manner
• Report SLA and/or other risk control breaches to the team-head for timely investigation and escalation
• Strictly follow SOPs in daily/weekly/monthly reconciliation

What you need

• 2–4 yrs of experience
• Reconciliation
• Excel
• MS Office
• SOP writing
• Compliance
• Diploma