Region Customer Quality Satisfaction Specialist

About the role

The CQS Role is focused on understanding Customer Quality issues received through Intelex and assisting / facilitating the organization to resolve these issues. The CQS role supports the Sales / CRR Team (Customer Facing), and engages the Customer via FLS Sales / CRR Team guidance and collaboration.

What you'll do

• Validate customer and internal issues (For BL’s) and initiate NCRs and Kick-off Meetings (KOMs) with the relevant teams
• Conduct training and provide guidance on Intelex reporting and complaint management processes
• Participate in monthly business review meetings across the Region
• Provide recommendations to management based on NCR investigation outcomes and lessons learned
• Lead weekly review meetings with stakeholders managing customer complaints to track progress, discuss challenges, and ensure timely closure

What you need

• 3–5 yrs of experience
• BLS
• Sales
• Any graduate