Regional Director - AI Delivery

About the role

This is a leadership role for someone who thrives in a fast-moving SaaS environment and enjoys owning enterprise customer success from project kickoff to successful deployment and scale. You will be responsible for leading multiple AI implementation programs, managing a team of Program Managers, driving executive stakeholder relationships, ensuring timely delivery, and acting as the bridge between customers and internal product and engineering teams.

What you'll do

• Own the successful delivery of multiple enterprise AI implementation programs across the region
• Drive end-to-end project execution from discovery, solution design, implementation, UAT, go-live, adoption, and hypercare
• Ensure projects are delivered on time, within scope, and with exceptional customer experience
• Customer & Executive Stakeholder Management
• Build trusted relationships with CXOs and senior business stakeholders across BFSI clients

What you need

• 10–15 yrs of experience
• Customer success
• Any graduate