Regional Head of RSA Operations - APAC

About the role

The role, reporting to the Global Head of RSA & Mobility Operations, is a management role responsible for overseeing and managing the day-to-day the RSA & Mobility insurance and assistance operation division in the region and requires a strong focus on delivering operational results, efficiency, and customer satisfaction.

What you'll do

• Execute Strategy: Whilst running the daily operations in the region, implement the new LoB structure in the RSA & Mobility LoB in the territory and ensure efficient…
• Generate and analyze reports on operational performance and efficiency, providing regular updates to senior management
• Process Management: Execute the optimal RSA & Mobility insurance and assistance process for the territory and across direct report contact centers and claim handling…
• Manage the day-to-day process and operation and ensure delivery of the 5-star customer rating
• Operating Model: Transition the RSA & Mobility operations to a new operating model in the territory that includes increasing offshoring/nearshoring and regionalization…

What you need

• 10–18 yrs of experience
• Claims processing
• Reporting
• Talent management
• Process management
• Complaint handling
• Actuarial
• BBA