PM- Channels
Capco·India
- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Capco's site: short form, ~5 min
Early: posted 2 h ago on their own site
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About the role
The Regional HR Service Delivery Lead is responsible for the end-to-end performance, governance, and execution integrity of HR service delivery across assigned countries within APAC and/or Middle/East.
What you'll do
- Regional HR Service Delivery Oversight & Execution Governance
- Assist in oversight end-to-end HR service delivery operations across assigned countries, ensuring adherence to SLAs, service catalog, and operating model
- Review and validate case resolution quality, including accuracy of decisions, policy application, and completeness of documentation
- Ensure HR cases and lifecycle actions are supported by documented approvals, audit trails, and system records
- Monitor and enforce case management standards, including response times, resolution timelines, and escalation protocols
What you need
- 7–13 yrs of experience
- HR operations
- SOP writing
- Coordination
- Reporting
- Documentation
- Data privacy
- BBA
Good to have
- HRMS
- ServiceNow
- Workday
- Zendesk
- Salesforce
- Performance management
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