Regional Manager, SAP Service Delivery

About the role

The role of the Regional Manager, SAP Service Delivery is to lead the application and technology support team in the region to provide exceptional remote-based support for mission-critical applications, database and infrastructure technologies as part of our global support team. This is a leadership position within the Global Service Delivery team and will report into the Director.

What you'll do

• Create, maintain, and grow a strong, cohesive team to support the Region: Monitor skill requirements, guide the sourcing and hiring of the best candidates
• Manage effective engineer deployment, creating coverage, resiliency, and depth of knowledge across product lines
• Work with the team to achieve all Client and Employee satisfaction targets while managing to financial targets
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
• Manage case escalations through to resolution, involving the right teams and level of management to fit the need

What you need

• 15–27 yrs of experience
• SAP
• Customer service
• Sales
• Communication
• ERP
• VMware
• Any graduate

Good to have

• ITIL