Relationship Manager - LOY

About the role

Manage customer relationships and support the execution of loyalty and engagement programs to enhance customer retention and satisfaction. Coordinate with internal and external stakeholders, drive program participation, address customer queries, monitor loyalty performance metrics, and identify opportunities to improve customer experience and strengthen long-term customer relationships while supporting business growth objectives.

What you'll do

• Achieve the set business targets on ANP and case count
• Fix meetings with the prospects to conduct need analysis and explain products
• Implement and adhere to Need Based Selling Model
• Up- sell & Cross Sell the Orphan Base of Customers allocated
• Ensuring timely issuance of policies by resolving pending etc

What you need

• 2–5 yrs of experience
• Reporting
• MIS reporting
• Cross-selling
• Sales
• Compliance
• Class 12