Remedy Admin Expert

About the role

Manage the design, implementation, maintenance, and continuous improvement of the BMC remedy, ensure the remedy availability, continuous operational support, and any required development and customization to satisfy business requirements. Lead review of Remedy design and implementation, identifying gaps in current practices, and oversee mitigation activities.

What you'll do

• Manage the design, implementation, maintenance, and continuous improvement of the BMC remedy, ensure the remedy availability, continuous operational support
• Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and supports data-driven decision-making
• Perform other responsibilities as required by higher levels of supervision

What you need

• 6–8 yrs of experience
• Telecom
• Reporting
• Process improvement
• Ticketing tools
• B.Tech or B.E. or B.Sc or BCA