Renewals Manager

About the role

As a Renewals Manager supporting SMB and Commercial customers, you will own the commercial renewal process for a portfolio of customers, driving predictable retention and identifying opportunities for future growth. Working closely with Customer Success, Sales and cross-functional partners, you will deliver a seamless renewal experience, proactively manage commercial risk, and help customers realize continued value from their investment in Seismic.

What you'll do

• Own Commercial Renewals: Manage the end-to-end renewal process for an assigned portfolio, delivering timely, accurate, and predictable renewal outcomes
• Drive Retention: Proactively manage renewal plans, identify commercial risks early, and engage customers to maximize retention and long-term value
• Build Customer Relationships: Develop trusted relationships with customer stakeholders, understand their business priorities, and position the ongoing value of Highspot
• Identify Growth Opportunities: Recognize expansion opportunities and partner with Sales, and Customer Success to progress customer growth
• Lead Commercial Conversations: Manage renewal negotiations and coordinate with internal teams to resolve commercial blockers and deliver successful outcomes

What you need

• 3–5 yrs of experience
• CRM
• Sales
• Negotiation
• Salesforce
• Customer success
• Communication
• Any graduate