Rep I - Business Operations

About the role

The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

What you'll do

• Be working in consumer dispute & Email operations process
• Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
• Ensure all emails are responded to correctly and completely within the prescribed SLA
• Must be able to draft responses independently as template responses are to be used selectively
• Identify & escalate probable escalations or sensitive issues for faster resolution

What you need

• 1–3 yrs of experience
• MS Office
• Problem solving
• Any graduate