Representative 1 - Credit & Collections

About the role

This job investigates potentially fraudulent customer and order activity, with a focus on mobile products and established fraud scenarios. The role applies foundational knowledge of fraud processes and policies to review account information and available evidence, identify potential fraud, and take appropriate action within established procedures.

What you'll do

• Applies foundational fraud knowledge to investigate suspicious order activity, review account history and available evidence, identify potential fraud
• Reviews sensitive customer information and documents to support fraud investigations and account resolution
• Investigates established lost, damaged, or stolen mobile device shipping or transit claims and applies established remediation procedures
• Ensures accurate account remediation in alignment with current policies and procedures
• Maintains a solution-focused approach to fraud investigations while safeguarding customer and company interests

What you need

• 0–2 yrs of experience
• Collections
• Diploma

Good to have

• SQL