Representative 1 - Credit & Collections

About the role

This job is integral to managing customer interactions within the collections process, ensuring responsive and effective resolution of account issues. It involves detailed communication, problem-solving, and professional conduct to maintain the company's service standards.

What you'll do

• Communicates with internal customers (sales employees, customer service employees
• Works Enterprise Case Management (ECM) tickets within established service levels
• Works with internal customers on a range of collections-related topics, including but not limited to bankruptcy, billing questions and disputes, balance inquiries
• Engages with customers through outbound and inbound contact to address and resolve significant delinquencies
• Investigates accounts to determine the root causes of delinquency and implements suitable actions

What you need

• 0–2 yrs of experience
• Collections
• Customer service
• Sales
• Diploma