Representative 3 - Credit & Collections

About the role

This job manages customer interactions within the collections process, ensuring effective resolution of complex account issues and escalations. It involves applying comprehensive knowledge and problem-solving to identify appropriate solutions. The role supports customer experience and financial operations while serving as a resource to representatives.

What you'll do

• Communicates with internal customers (sales employees, customer service employees
• Works Enterprise Case Management (ECM) tickets within established service levels
• Works with internal customers on a range of collections-related topics, including but not limited to bankruptcy, billing questions and disputes, balance inquiries
• Serves as a resource for frontline and back-office teams by resolving complex escalations, discrepancies, and operational issues
• Engages with customers through outbound and inbound contact to address and resolve significant delinquencies

What you need

• 5–7 yrs of experience
• Collections
• Customer service
• Sales
• Diploma