Representative 4 - Credit & Collections

About the role

This role conducts in-depth investigations and resolves complex and escalated fraudulent activity requiring advanced and specialized expertise. It entails managing emerging fraud scenarios and complex shipping issues and contributing to policy development. The role serves as a subject matter expert and provides guidance to representatives and leaders to support effective fraud resolution, customer experience, and financial operations.

What you'll do

• Applies advanced and specialized fraud expertise to investigate complex and emerging fraud activity, evaluate evidence and relevant information, determine remediation
• Reviews sensitive customer information and documents to support complex fraud investigations and account resolution
• Strategizes balanced responses to complex lost, damaged, or stolen mobile device shipping or transit claims
• Addresses new and emerging fraud scenarios, contributing expertise to the development and documentation of work policies and procedures
• Ensures accurate account remediation in alignment with current policies, maintaining a commitment to precision and correctness

What you need

• 7–10 yrs of experience
• Collections
• SQL
• Diploma