Reservation & Sales Executive

About the role

Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests. Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities. Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.

What you'll do

• Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay
• Monitor room availability and manage inventory to maximize occupancy and revenue potential
• Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests
• Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue
• Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system

What you need

• Sales
• Upselling
• Communication
• Any graduate