Reservation Associate

About the role

Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate

What you'll do

• Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
• Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
• Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
• Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned

What you need

• 0–4 yrs of experience
• Hospitality
• Communication
• Front office
• BHM or BBA