Reservation Executive

Marriott International·Kochi

Pay not stated2–5 yrsFull-time

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About the role

Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Input and access data in reservation system. Set-up proper billing accounts according to Accounting policies. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

What you'll do

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type