Reservation Manager - Fairmont Agra

About the role

The Reservations Manager is responsible for managing the hotel's reservation operations, optimizing room inventory, maximizing revenue opportunities, and ensuring accurate and efficient handling of guest bookings. The role focuses on leading the reservations team, maintaining high service standards, coordinating with Sales and Revenue Management teams, and ensuring seamless guest booking experiences.

What you'll do

• Oversee daily operations of the Reservations Department and ensure smooth functioning
• Manage individual, group, corporate, and online reservations efficiently
• Ensure accurate processing of reservations, cancellations, amendments, and special requests
• Monitor reservation accuracy, room availability, and booking controls
• Maintain high standards of guest communication and service

What you need

• 4–7 yrs of experience
• Hospitality
• Reservations
• Front office
• Communication
• Housekeeping
• Diploma or BBA