Reservations Executive

About the role

We're looking for an enthusiastic and detail-oriented Reservations Executive to join our dynamic team in Mumbai, India. In this role, you'll be the first point of contact for our guests, managing reservations with professionalism, accuracy, and genuine care.

What you'll do

• Be the first point of contact for our guests, managing reservations with professionalism, accuracy, and genuine care
• Process bookings, amendments, cancellations, and special requests with accuracy and meticulous attention to detail
• Build meaningful guest experiences by anticipating preferences and communicating relevant information transparently to operational teams
• Coordinate closely with Front Office, Sales, and Guest Relations teams to ensure seamless pre-arrival planning and exceptional guest satisfaction
• Handle VIP and special reservations with discretion, accuracy, and exceptional attention to detail

What you need

• 1–4 yrs of experience
• Reservations
• Hospitality
• Front office
• Customer service
• Communication
• Guest service
• Any graduate