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Resident Engineer Entr Service Assurance

Reliance Jio·Gurugram

Pay not stated5–7 yrsFull-time
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About the role

FLT with the customer branch end stake holders. Coordinate with internal teams ESOC , ENOC, Field , NHQ teams for 4 Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime. Interact with customer IT/SPOC for all service related issues/ Monitor DC/DR link and escalate internally for quick restoration.

What you'll do

  • Coordinate with internal teams ESOC , ENOC, Field , NHQ teams for
  • Maintain the customer link uptime
  • Interact with customer IT/SPOC for all service related issues/
  • Monitor DC/DR link and escalate internally for quick restoration
  • Handle customer escalation and feedback effectively in time bound

What you need

  • 5–7 yrs of experience
  • Reporting
  • B.Tech or B.E. or Diploma

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