Resident Engineer Entr Service Assurance

About the role

FLT with the customer branch end stake holders. Coordinate with internal teams ESOC , ENOC, Field , NHQ teams for 4 Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime. Interact with customer IT/SPOC for all service related issues/ Monitor DC/DR link and escalate internally for quick restoration.

What you'll do

• Coordinate with internal teams ESOC , ENOC, Field , NHQ teams for
• Maintain the customer link uptime
• Interact with customer IT/SPOC for all service related issues/
• Monitor DC/DR link and escalate internally for quick restoration
• Handle customer escalation and feedback effectively in time bound

What you need

• 5–7 yrs of experience
• Reporting
• B.Tech or B.E. or Diploma