Resolution Specialist, Contact Center

About the role

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

What you'll do

• As a Customer Care Resolution Specialist, you will manage escalations and act as a team leader and manage high volume of incoming calls, chats
• Exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference

What you need

• 6–11 yrs of experience
• Customer service
• MS Office
• Escalation handling
• Communication
• Any graduate