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Retail Excellence & Training Lead

Crepdog Crew Careers·Delhi

Pay not stated3–6 yrsFull-time

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About the role

The Retail Excellence & Training Lead is responsible for building a high-trust, high-conversion retail sales culture across all CDC stores. This role focuses on enhancing customer experience through trust-based selling, strengthening team capabilities, and driving measurable improvements in store performance.

What you'll do

  • Design and implement a structured CDC selling framework centered on trust → discovery → recommendation → conversion
  • 2)Training & Capability Building
  • Authenticity and confidence in selling
  • Enable teams to increase upsell and cross-sell opportunities through value-based recommendations, avoiding pressure selling techniques
  • Audit & Performance Monitoring

What you need

  • 3–6 yrs of experience
  • Sales
  • Learning and development
  • Upselling
  • Retail sales
  • Cross-selling
  • Any graduate

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