Rider Cluster Manager - Mumbai

About the role

We're looking for energetic and qualified Rider Cluster/Fleet Managers- Last Mile to join our Quick Commerce Operations team across Mumbai. If you have a good network of 2W delivery partners across various zones in Mumbai, this is your opportunity to join India's leading quick commerce logistics platform.

What you'll do

• Sourcing & Managing Delivery Riders: Onboarding riders via personal and vendor network, training, tracking performance, and handling grievances/issues
• Handling Issues: Volume increases, rider payments, and customer complaints in real-time
• End-to-end fleet operations for Delivery Executives / Riders. Daily fleet availability, utilization & productivity tracking
• Rider engagement and retention initiatives

What you need

• 4–8 yrs of experience
• Last-mile delivery
• MIS reporting
• Any graduate