Risk Management Lead

About the role

The Risk Management - Lead is responsible for identifying, assessing, monitoring, and mitigating risks that impact customer support operations, service delivery, customer satisfaction, compliance, and business continuity within a clinical trial technology environment.

What you'll do

• Review study specifications, protocols, test strategies, and other study deliverables to confirm that critical functionality has been appropriately designed, built
• Partner with all relevant groups to strengthen, enhance, and drive more effective risk assessments across the study lifecycle
• Serve as a hands-on lead, directly conducting reviews, risk assessments, issue analysis, and mitigation follow-through, while also providing strategic guidance and advice
• Develop and maintain risk management frameworks, policies, and procedures for Customer Support operations
• Identify operational, service, compliance, data privacy, and customer experience risks

What you need

• 5–9 yrs of experience
• Risk management
• Customer service
• Reporting
• Compliance
• Data privacy
• Root cause analysis
• BBA

Good to have

• Clinical research