Risk Manager I, Relay Product Excellence

About the role

It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile Transportation Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered.

What you'll do

• Be responsible for providing the overall management for a team of employees and direct leadership to the investigation team
• Be responsible for building and maintaining SOP’s, implementing, managing and reporting through Metrics
• Be responsible for building operational cadences and review mechanisms to enable the team to achieve performance standards
• Have a strong voice in the forecasting accuracy of investigations, the necessary staffing requirements to achieve SLAs, and in ensuring all coaching
• Be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience

What you need

• 3–6 yrs of experience
• Excel
• SQL
• Customer service
• Talent management
• Performance management
• Reporting
• Any graduate

Good to have

• Six Sigma
• Lean
• Machine learning
• SOP writing