Risk Manager II, TSI SCI & Res-Q

About the role

The Res-Q team operates as the central command for abuse-related escalations, conducting investigations and driving systemic improvements across Amazon's global stores. Through our various intake channels, we handle the most complex and sensitive cases that require expert judgment and cross-functional coordination.

What you'll do

• Start your day reviewing program dashboards and defect metrics — checking milestone progress, flagging blockers
• Meet with investigators and Risk Managers to understand which workflows are creating friction and translate those insights into program requirements
• Drive sprint planning and stakeholder alignment meetings — prioritizing initiatives by defect elimination impact and operational efficiency gains
• Analyze escalation data to spot systemic issues that process automation should solve
• Your week includes cross-functional program reviews with Science, Legal, Operations and Policy, launch readiness assessments, RC/PA deep dives on systemic defects

What you need

• 5–9 yrs of experience
• Risk management
• Six Sigma
• Kaizen
• Any graduate

Good to have

• RPA