RO:Inbound Channel - Team Member-Activity Champion

Axis Bank·Mumbai

Pay not stated5–8 yrsFull-time

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About the role

Reporting to head Inbound channels this department handling all the customer, branch, RM�s and coverage issues on the corporate internet banking and monitoring daily pendency and ensuring complaints are addressed on time About the Role The person would be a part of the Corporate Business customer service team managing the complexities on IDP and CDP (NEO) the upcoming business model

What you'll do

� �Development of insightful reports with clear out put of customer complaints and measurement metrics
� �Preparing Voice of process which should reach respective stakeholders for customer issue resolution
� �Customer first approach and ready to take up an challenges with positive attitude
� �End to End closure of complaints to avoid any repeat