RO:Inbound Channel - Team Member

About the role

The Phone Banking Group Team Member is responsible for achieving the business targets. They should also ensure that service quality is as per the benchmarked level that needs to be maintained

What you'll do

• Responsible for execution/uploading of disbursement requests in SCFM software/ Finnacle, on the basis of requests from customers on phone banking and email channels
• Ensure registration of Corporate Scheme/Dealer/Vendor limits in support software viz. SCFM Tech M
• Follow-up with Corporates / Dealers / Vendors for submission of invoices as per sanctioned terms and recording of such receipts in support software via phone banking /…
• Ensure closure of A/c in Finnacle and SCFM Tech M via phone banking / email channel
• Raising CR' in consultation with all stakeholders to as per customer requirement

What you need

• 7–9 yrs of experience
• MBA