RO:RL - Operation Area Operations Manager - Retail

About the role

The Area Operations Manager leads a team of operations officers and is responsible for processing of loans, post verification of customer KYCs and loan agreements. The job holder is also responsible for dispatching such files with proper system updation to central storage, reconciliation with central team and managing the repayment instrument dispatch

What you'll do

• Handle customer queries and provide appropriate solutions while maintaining high service standards
• Process loan documents submitted for account opening and ensure its subsequent disbursement
• Validate the submitted documents as per bank’s process and policies
• Responsible for the dispatch of disbursed files, repayment instruments etc., to central storage post updating the same in system
• Reply/revert on time for concurrent audit queries and ensure that satisfactory audit ratings are obtained

What you need

• 8–12 yrs of experience
• Customer service
• Financial statements
• Reconciliation
• Any graduate