RO:RL - Operation CPC Operations Officer - Retail

About the role

The Operations officer is responsible for post sanction processing of loans, after verification of pre sanction documents and loan agreements and dispatching varified files with proper system updation to central storage, reconciliation with central team and managing the repayment instrument dispatch.

What you'll do

• Handle customer queries and provide appropriate solutions while maintaining high service standards
• Process loan documents submitted for account opening and ensure its subsequent disbursement
• Validate the submitted documents as per bank's process and policies
• Responsible for the dispatch of disbursed files, repayment instruments etc., to central storage post updating the same in system
• Reply/revert on time for concurrent audit queries and ensure that satisfactory audit ratings are obtained

What you need

• 5–8 yrs of experience
• Sales
• Customer service
• Reconciliation
• Any graduate