UAT Support Specialist
NielsenIQ·Vadodara
- Can I apply
- Open to any education · 1–3 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On NielsenIQ's site: short form, ~5 min
Early: posted 3 h ago on their own site
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About the role
Retail Assets Operations INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader?
What you'll do
- Monitor all the metrics of Customer Service for all the Loan Centers covered in the geography handle
- Promote reduction of NFTR at Loan Centers
- Monitoring Net Promoter Score, Process Health Assessment, Service Quality Audit and Five S Implementation at the Loan Centers
- Work towards achievement of Customer Service Championship by all the centers in geo
- Monitor escalations, Root Cause Analysis and take steps for reduction of Complaints
What you need
- 8–12 yrs of experience
- Customer service
- Escalation handling
- Root cause analysis
- Sales
- Cross-selling
- Communication
- Any graduate
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