Robotics Operations Engineer - II

About the role

We are seeking an experienced, customer-focused Senior Robotics Operations Engineer to ensure the successful deployment, reliability, and long-term performance of Botsync's autonomous mobile robot (AMR) solutions. You will serve as the primary technical interface for enterprise customers, managing complex robotics operations while acting as a critical bridge between customers, Product, and Engineering teams.

What you'll do

• Serve as the primary technical interface for enterprise customers, managing complex robotics operations while acting as a critical bridge between customers, Product
• Provide prompt and effective technical support to customers through phone, email, and chat
• Perform root cause analysis by micro-analyzing AMR hardware, embedded systems, software behavior, and deployment configurations
• Guide customers through troubleshooting procedures and provide clear technical instructions to enable faster issue resolution
• Maintain accurate documentation of customer interactions, incidents, resolutions, and knowledge base articles

What you need

• 3–5 years in operations
• Customer service
• Embedded C
• Linux
• Problem solving
• Customer success
• Root cause analysis
• B.Tech or B.E.

Good to have

• CRM
• IoT
• Python
• Bash