Room Division Manager

About the role

The Rooms Division Manager is responsible for providing strategic and operational leadership across the Rooms Division, ensuring seamless coordination between Front Office, Housekeeping, Guest Services, Concierge, Guest Relations, and other associated functions.

What you'll do

• Luxury Guest Experience & Service Excellence
• Champion Fairmont’s luxury service philosophy, ensuring consistently personalised, intuitive and anticipatory service throughout the guest journey
• Establish a culture of genuine hospitality, attention to detail and meaningful guest engagement, ensuring that every interaction reflects the Fairmont brand promise
• Oversee guest arrival, registration, in-house experience and departure, ensuring a seamless, refined and memorable experience
• Personally engage with VIPs, luxury travellers, repeat guests, loyalty members and guests requiring special attention

What you need

• 8–10 yrs of experience
• Hospitality
• Guest service
• Housekeeping
• Front office
• Reservations
• Complaint handling
• Diploma or BBA

Good to have

• Performance management
• Talent management