Room Division Manager

About the role

You will be responsible for managing the daily operations of the front office, housekeeping, and guest services teams, and ensuring overall room division efficiency. As a Rooms Division Manager, you’re not just overseeing day-to-day rooms division operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What you'll do

• Be responsible for managing the daily operations of the front office, housekeeping, and guest services teams, and ensuring overall room division efficiency
• Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution
• Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms
• Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion
• Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness

What you need

• Front office
• Housekeeping
• Financial reporting
• Hospitality
• Communication
• Guest service
• Any graduate