highlisted
Sign in

RTA WFM

Concentrix Daksh Services·Noida

Pay not statedJunior levelFull-time
Apply on Concentrix Daksh Services' siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

The Real time analyst is responsible for monitoring and managing real-time performance of the contact center to ensure Service Level, Occupancy, and productivity goals are met. The RTA acts as a bridge between Operations and WFM.

What you'll do

  • Reporting & Analysis : Prepare and publish intraday, daily, and hourly reports - SLA, Adherence, Absenteeism

What you need

  • Excel
  • Reporting
  • Coordination
  • Any graduate

Similar jobs

Benefits Operation Manager

Alight Solutions·Noida

Can I apply
Open to any education · 5–9 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Alight Solutions' site: account needed, ~10–15 min
Early: posted 10 h ago on their own site

Project Administrator

Candidate Experience site·Noida, Bengaluru

Can I apply
Needs BBA · 8–12 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Candidate Experience site's site: account needed, ~10–15 min
Service bondEarly: posted 10 h ago on their own site

Associate

EXL·Noida

Can I apply
Open to any education · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On EXL's site: account needed, ~10–15 min
Early: posted 12 h ago on their own site

C&C Operations & ITO Support

RE1055 GE Renewable Energy Technologies·Noida

Can I apply
Needs B.Tech or B.E. · 15–27 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On RE1055 GE Renewable Energy Technologies' site: account needed, ~10–15 min
Early: posted 15 h ago on their own site