RUN Service Delivery Manager

About the role

From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Where you can make a difference. Where no two days are the same.

What you'll do

• Own end-to-end Application Management Services (AMS) / Run Operations delivery for enterprise applications
• Manage production support, incident, problem, and change management while ensuring SLA/KPI adherence
• Lead customer governance, stakeholder management, escalations, and service review meetings
• Drive operational excellence, continuous improvement, automation, and service stability initiatives
• Manage delivery teams, resource planning, capacity management, and basic financial/governance activities

What you need

• 15–27 yrs of experience
• Java
• .NET
• C#
• ServiceNow
• ITIL
• JIRA
• Any graduate

Good to have

• LLMs