SailPoint IAM Operations Senior Associate L3

About the role

A career in our Cyber Managed Services will provide you the opportunity to solve our clients most critical business and data protection-related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resiliency, response, and technical implementation activities.

What you'll do

• Act as the technical escalation point for complex SailPoint incidents, service requests, defects, and production changes
• Lead end-to-end troubleshooting across SailPoint, source systems, target applications, databases, APIs, virtual appliances, and network dependencies
• Perform detailed RCA for recurring or high-impact incidents and track corrective and preventive actions through completion
• Design and implement advanced rules, workflows, transforms, certifications, roles, policies, connectors, tasks, reports, and API integrations
• Manage application onboarding and change activities, including technical assessment, configuration, testing, deployment, rollback, and hypercare

What you need

• 5–7 yrs of experience
• IAM
• Java
• Onboarding
• REST APIs
• SQL
• Root cause analysis
• Any graduate

Good to have

• Active Directory
• SQL Server
• JIRA
• Postman
• PowerShell
• Git