Sales and Patient Experience Counsellor - Hiring for our Portfolio Company

2070Health·Mumbai

Pay not stated3–6 yrsFull-time

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About the role

The Sales & Patient Experience Counsellor (SPEC Team) plays a mission-critical, dual-focused role. The primary responsibility is to convert clinically recommended admissions/surgeries into confirmed inpatient (IPD) cases and support the hospital’s revenue mandate. Equally important is to ensure that every patient and attendant experiences a compassionate, seamless, and professional journey from the first counselling interaction to discharge.

What you'll do

A. Sales & Conversion Responsibilities (Revenue Mandate)
B. Patient Experience & Service Delivery (End-to-End Journey)
Conduct twice-daily rounds with Floor Managers to proactively identify issues in food, housekeeping, communication, or delays
Review / Feedback Collection: Assist in collecting Google reviews and internal feedback in collaboration with Floor Managers on the day prior to discharge