Sales Manager-CREDIT CARD-Direct Channels

About the role

Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 6 Week Offs in a month with 9hours shift Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

What you'll do

• Attend the inbound calls of customers in VKYC and process the queries & requests to customer's satisfaction
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues
• Adherence to Information Security norms & quality process norms
• Be aware of and comply with any updates about the process

What you need

• 1–2 yrs of experience
• Sales
• Cross-selling
• Voice process
• Communication
• Any graduate

Good to have

• Customer service