Sales Operations Analyst

About the role

As a Sales Operations Analyst working Night-Shift, you will be the first point of contact for our US AE and SDR teams on the sales tech stack. You will keep reps selling by resolving their questions quickly, onboarding new hires onto our tools, and administering the systems they rely on, including Salesforce, CPQ, Highspot, Ring Central, Gong, Outreach, Qualified, Zoom and Jira.

What you'll do

• Be the first point of contact for our US AE and SDR teams on the sales tech stack
• Also protect data quality through governance and drive process efficiency as we scale
• Act as the primary contact for rep questions on the sales tech stack, resolving the issue or unblocking the rep within agreed response times
• Communicate across departments to unblock reps: contact the relevant teams, state the requirement and its urgency, follow up to resolution and keep the rep informed
• Onboard and configure all new hires on the tech stack (access, licences, setup, readiness), hitting agreed deadlines

What you need

• Sales
• Salesforce
• JIRA
• Confluence
• SOP writing
• Root cause analysis
• Any graduate