Sales Support Analyst (Tier 1)- AMERICAS

About the role

The Sales Support Analyst -Tier 1, will be part of Fastly’s Global Sales Operations team, providing Tier 1 Sales Operations support for International Sales teams in AMERICAS. They will partner closely with the Tier 1 Sales Operations lead and AMERICAS Field operations team, as well as multiple stakeholders across Channel and SE operations, Marketing operations, and IT Business Systems teams.

What you'll do

• Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model, with a focus on AMERICAS sales team support
• They will do this through process documentation, managing and responding to sales inquiries within defined SLAs
• Responsible for managing defined Tier 1 scope related sales inquiries from the AMERICAS teams
• For any other inquiries, they will escalate to the appropriate Tier 2 support teams (Field, Channel and SE operations teams)
• May assist AMERICAS sales operations teams with basic sales operations tasks including data hygiene tasks, account and lead routing validation

What you need

• 0–2 yrs of experience
• Sales
• CRM
• Salesforce
• Business analysis
• Power BI
• Looker
• Any graduate

Good to have

• Tableau
• Transcription