Sales Support Specialist

About the role

The role acts as an extension of the frontline sales team, engaging directly with customers through phone and email while collaborating with cross-functional stakeholders to deliver seamless sales support, resolve customer needs, and execute key commercial initiatives.

What you'll do

• Act as an extension of the Sales team, delivering end-to-end sales support and ensuring seamless execution of commercial activities
• Engage directly with customers via phone, email, and case management platforms to address inquiries and support business needs
• Deliver a high-quality customer experience while adhering to company policies and service standards
• Partner closely with Customer Success Partners, Sales, Sales Operations, CX, Disputes, and other stakeholders to resolve customer requests efficiently
• Manage customer cases through to resolution, ensuring timely follow-up and proactive communication

What you need

• 2–5 yrs of experience
• Sales
• CRM
• Customer success
• Customer service
• MS Office
• Communication
• BBA or B.Com

Good to have

• Cross-selling