Sales Transformation Leader | Indian Metals Manufacturing MNC

About the role

Proven track record of leading large-scale CRM implementations and driving adoption beyond technology deployment. Prior experience within industrial products, metals, manufacturing, chemicals, building materials, engineering, or FMCG/CPG Demonstrated success working with sales, supply chain, manufacturing, and customer-facing teams.

What you'll do

• Build a customer-centric operating model across businesses
• Lead the enterprise CRM and sales transformation agenda, ensuring alignment across commercial, supply chain, customer service, and manufacturing functions
• Establish CRM as the single source of truth for customer engagement, sales execution, market intelligence, and business performance management
• Drive the transition from plant-level and siloed decision making to an integrated, customer-centric operating model
• Develop and execute a unified sales excellence framework across multiple business units, including downstream and primary businesses

What you need

• 12–22 yrs of experience
• Sales
• CRM
• Salesforce
• Demand planning
• Customer service
• Performance management
• MBA or B.Tech or B.E. or BBA

Good to have

• Complaint handling
• ERP