Salesforce Admin

About the role

An entry-level administrator supporting the day-to-day running of ICG Medical's Salesforce org. You will provide first-line support to recruiters, compliance and account management teams, manage users and access, keep data clean, and build simple declarative changes under guidance while learning the healthcare staffing data model that underpins the business.

What you'll do

• Provide first-line Salesforce support to users in the Asia-Pacific region and South Africa: triage tickets in Jira, resolve login, access, permission and data issues
• Administer the user lifecycle: create and deactivate users, assign profiles, permission sets, roles and licences, and support periodic access reviews and licence hygiene
• Maintain data quality: run deduplication, perform imports and exports with Data Loader and the Data Import Wizard, check data integrity
• Build and maintain simple declarative configuration: fields, page layouts, record types, list views, validation rules, reports and dashboards
• Support releases: prepare test data, execute UAT scripts, document changes, and assist with Gearset deployments alongside a more senior administrator

What you need

• 5–9 yrs of experience
• Salesforce
• Confluence
• Data privacy
• JIRA
• CI/CD
• Office 365
• Any graduate

Good to have

• Internal controls
• Bookkeeping
• Microsoft Dynamics
• CRM